Privacy policy
Last updated: 9 November 2026
Data controller
TOUAWEN SAS, registered in Évry under number 848 095 881, 6 rue des Deux Communes, 91480 Quincy-sous-Sénart, France.
Contact for any question about your data: contact@touawen.com.
Data collected, purposes and legal bases
| Purpose | Data | Legal basis | Retention period |
|---|---|---|---|
| Creating and managing customer or distributor accounts | Name, email, phone number, company, login credentials | Performance of a contract | Life of the account, then 3 years after last activity |
| Reservations, orders and invoicing | Contact details, delivery address, order history, invoices | Performance of a contract; legal obligation (accounting) | Accounting records: 10 years |
| Device tracking and after-sales service | Device references and serial numbers, support requests, correspondence | Performance of a contract; statutory warranties | Warranty period + 5 years |
| Service security | Connection logs, IP address | Legitimate interest | 12 months |
| Product news (newsletter) | Consent (customers: legitimate interest for similar products) | Until you unsubscribe, at most 3 years without interaction |
Payments are processed directly by our payment provider Stripe; TOUAWEN never has access to your card numbers.
Recipients and processors
Your data is accessed by authorised TOUAWEN staff and, strictly as needed, by our processors:
- OVH SAS (hosting, France);
- Stripe (online payment);
- our email and delivery providers, strictly as needed;
- authorised TOUAWEN distributors, only for requests that concern them.
TOUAWEN does not sell your data. Any transfer outside the European Union is covered by appropriate safeguards (European Commission standard contractual clauses).
Cookies
This website only uses cookies that are strictly necessary for it to work (login session, language choice). They do not require your consent.
Your rights
Under the GDPR you have the right to access, rectify, erase, restrict, object to and port your data, to withdraw your consent at any time, and to give instructions on what happens to your data after your death.
To exercise these rights, write to contact@touawen.com or to our registered office. We reply within one month and may ask for proof of identity if there is reasonable doubt.
If you believe your rights have not been respected, you may lodge a complaint with the French data protection authority (CNIL): www.cnil.fr/fr/plaintes, or with the authority of your country of residence.
Security
Exchanges with our websites are encrypted (HTTPS). Access to data is limited to authorised persons and protected by authentication.
Changes
This policy may change. The date of the latest update is shown at the top of this page.